What people say about us
March 2017 – A letter received
“Just to say T’hank You’ for looking after Mum so well over the last few years. She was very happy with the care you gave her.”
“Thank you for the loving care you have given me and my family for Audrey, we would never manage without you.
“Mum was always clean, fed and comfortable. The Nurses and Carers always willing to help, always with a smile. You should all be proud, because of you we didn’t have to worry about Mum when we left her in our care. We are eternally grateful”
‘It is so much better when a family’s concerns and queries are answered with sympathy, empathy and professionalism, which in turn gives the
family great comfort and alleviates some of the stress. Walton House should be proud of their home’
‘ My father has received excellent care during his stay at The Grove. He went initially on respite, he lived with me at the time and has dementia. He thought he been to Blackpool on holiday! On his next visit, the staff welcomed him like a long lost friend and really made him feel at home. He moved in permanently just over a year ago when I could no longer cope as he needed care during the night. All the staff, carers, cleaners, kitchen staff are like his extended family. He is now on end of life care and they have been fantastic, both with him and with us, I can’t praise them enough. All too often all you hear about is the bad press when there are so many wonderful people doing an outstanding job under incredible pressure. My dad’s last few years have been enhanced by his stay at The Grove and I can’t thank them enough.’