CONTACT US

Contact details:

For more information or to arrange a visit telephone Julie Johnson, Manager on 01282 437788 or email : ctighe@waltoncare.co.uk

The Grove
40 Owen Street
Rosegrove
Burnley
BB12 6HW

 

Compliments:

Are always welcome – here are a few recent ones.

 

Carehome.co.uk website recommendation :

Review of The Grove on Thursday 1 August 2013 by Clare H (Relative of resident)

“I am a relative and highly recommend this care home. The standards of the care home are superb. My relative has come on leaps and bounds since they moved here. They have activities every day or trips out. The range of food is excellent and the cleanliness of the home is outstanding.”

Resident:

“I’m on top of the world here; I’ve never been so well after looked in all my life”.

Relative:

‘A big thank you for looking after Jan, you are all lovely people’

 

Please send your feedback to Claire Tighe at the above address

 

Complaints

The Grove Nursing and Care Home encourages and supports individuals to voice concerns and anxieties that they have which are related to the service provided.  You are advised to initially discuss your complaint with the nurse in charge.  If you are dissatisfied with the outcome of the action or feel that the matter is serious  you are advised to contact the Manager either verbally or in writing.

The Director David Haslam takes complaints very seriously and will investigate your concerns and respond promptly.
If your complaint concerns a staff member this will be handled in complete confidence or if you prefer, the member of staff concerned will be informed of the complaint.

If you feel that the complaint or concern has not been resolved you can refer this to the Regulatory Body at any time:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel No. : 03000 616161

Email : enquiries@cqc.org.uk

 

Of course we hope that you will not have cause to complain, but if you feel unhappy please approach a senior member of staff immediately and we will try to resolve the concern or complaint and put your mind at rest.