CONTACT US

Contact details:

For more information or to arrange a visit telephone Janet Harris, Manager on 01772 628514 or email : jharris@waltoncare.co.uk

Walton House Nursing Home
188 Chorley Road
Walton-le-Dale
Preston
PR5 4PD

 

Compliments:

Are always welcome – here are a few recent ones.

Please send your feedback to the Registered Manager at the above address

 

Complaints

Walton House Nursing and Care Home encourages and supports individuals to voice concerns and anxieties that they have which are related to the service provided.

You are advised to initially discuss your complaint with the nurse in charge.  If you are dissatisfied with the outcome of the action or feel that the matter is serious  you are advised to contact the Manager either verbally or in writing. The Directors David and Karen Haslam take complaints very seriously and will investigate your concerns and respond promptly. If your complaint concerns a staff member this will be handled in complete confidence or if you prefer, the member of staff concerned will be informed of the complaint.

If you feel that the complaint or concern has not been resolved you can refer this to our Regulatory Body at any time:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel No. : 03000 616161

Email : enquiries@cqc.org.uk

 

Of course we hope that you will not have cause to complain, but if you feel unhappy please approach a senior member of staff immediately and we will try to resolve the concern or complaint and put your mind at rest.